• Deliveries on parcel are made on working days only.
  • The consignor or representatives have to be at the collection address during collection hours as stated under courier service info. No refunds and re-collection of shipments for unattended collection.
  • Please note that all guaranteed services start once the consignment is collected. No refunds will be given once the parcel has been collected by courier riders / dropped to collection point or courier branch. If the collection fails, it is the customer’s responsibility to inform us to reschedule for the next collection. No refunds or discount for failed collections.
  • If the consignee is not in during delivery, carrier riders from certain companies may leave a calling card at the door step requesting for manual collection. Otherwise, the consignment may to be returned to depot.
  • Track & Trace details are only available after the collection of consignments.

Vendfun reserves the right to refund to you the equivalent sum of amount paid by you in the event courier service company for any reason is unable to render the delivery service to you through. In such circumstances, Vendfun offers cash refund to Customer’s bank account. Vendfun is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during refunding process. Vendfun has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.